FAQ¶

The block is almost certainly coming from a connected OTA. Imported blocks appear on the front-desk calendar as OTA Bookings rather than as normal bookings — tap one to see the channel, unit and dates. Cancel it in the OTA extranet and it clears on the next sync. See Channel manager.

Not for overlapping dates. If the current guest is leaving on the same day the next one arrives, that is not an overlap — check-out and check-in on the same date is allowed.

Click the dates on the calendar and choose Block instead of creating a booking. Blocked rooms are removed from booking-engine availability and from the availability pushed to connected OTAs.

If a price, quantity or discount is wrong, use Modify — available to Admins and Accountants. If the invoice should not exist at all, an Admin can Void it, which unlocks the booking so you can fix the charges and generate a fresh one. There is no credit note. See Billing & taxes.

Turn on Prices include tax under Settings → Admin → Billing & Tax. Invoices already issued are not recalculated. See Billing & taxes.

Yes. Tax is chosen per item, so room categories and dishes can each carry a different one.

If you are on calendar sync, that is the known limitation — the OTA publishes its calendar only every so often, and two channels can sell the same room inside that window. The full channel manager closes the gap by pushing availability out within about a minute. See Channel manager.

Open Channel Manager and check Room type mapping. Paused means the category's Sync with Channel Manager switch is off; Not provisioned means it was never mapped and needs support. Also check for a stop sell restriction covering those dates. See Channel manager.

OTA rates are your Zitlin rates with the seasonal and weekday multipliers applied, so check the date rather than the category. If every date is out by the same proportion, a markup is configured on the connection — ask support. See Pricing.

Create each property separately under your account and switch between them from the property selector. Rooms, rates and invoices are kept fully separate; reports can be run per property or across all of them.

Settings → Team, select the person, and choose Remove. Their historical actions stay in the audit trail.

Yes for reading and for most front-desk actions. Changes queue locally and sync when the connection returns. Anything needing a live third party — card payments, channel sync — waits until you are back online.