Housekeeping¶

Housekeeping in the main menu. Two tabs over the same property:

• Rooms — every room you have, once, with what it reads as right now. This is the one you open in the morning and the one the front desk checks before giving a walk-in a key.
• Tasks — the work itself, as cards you assign to people and tick off.

Rooms tells you what state the property is in; Tasks tells you what is still to be done about it. Most of the second builds itself from your bookings.

The Rooms tab¶

One tile per room, showing what the property reads as right now. The status is two facts in one word — whether anybody is in the room, and what condition it is in:

Whether a room is occupied is never something you set — it comes from your bookings, so it is right without anybody keeping it up to date. Check a guest in and the room becomes In-house; check them out and it becomes Vacant Dirty the same second.

Reading the board¶

Tiles sit under their room type, in your own category order, with a count on each heading.

Across the top is a strip of counts — one per status, plus All rooms. Those counts are always of the whole property, whatever is on screen. Tap one to show only those rooms; tap it again to come back. Vacant Dirty first thing in the morning is the shift's work in one tap.

Under the room number, each tile says what there is to say about it:

A vacant room with nothing to say carries no line, rather than a placeholder.

Changing a room's status¶

Tap a tile and pick Clean, Dirty, Maintenance or DND. Use Select first to do a batch — eight rooms reported done at once is one action, not eight.

Marking a room Clean also closes the day's cleaning task for it, so the two tabs never disagree. You do not have to go and tick the card as well.

Maintenance here is the quick flag — the tap you make standing in the doorway. It changes the room's condition and nothing else. If the work should be tracked and given to somebody, raise a Maintenance task instead: that sets the same condition and puts a card on the board.

DND is for the guest who waved you away this morning. It closes the day for that room without pretending the room was serviced — which matters, because declined rooms are counted separately from completed ones in Reports → Housekeeping and are left out of each person's completion figures.

The Tasks tab¶

One card per task: the room, what kind of work it is, its status, who it belongs to, the note it was raised with, and when it was created and finished.

Task types¶

Statuses¶

Pending → Assigned → In progress → Completed. Nothing forces the order — move a task straight to Completed if that is what happened.

DND is the fifth, and it is an ending rather than a step: the guest declined, so the work did not happen. It closes the card without counting as a clean.

What the status does to the room:

Closing a card as DND never moves the room's condition, whatever the task type. Nobody went in, so there is nothing new to record about the room.

The day's work, raised for you¶

Most of the board should arrive without anyone typing it. Zitlin builds it from the bookings you already have, in two ways.

At the start of each day¶

Every hour, Zitlin looks at your reservations for the day in your property's own timezone and raises the work they imply:

Settings → Admin → Property Information

All three are off until you turn them on. Service stayovers every (nights) decides how often a staying guest is serviced: 1 is every night, 3 is a linen change every third night.

When a guest checks out¶

Checking a guest out marks the room Dirty and stamps the task with the time they left — Guest checked out at 11:24 AM. If the day's departure task already exists, that is the card it stamps, so you get one card per room rather than two; if there isn't one — an early departure, or automation off — it raises one.

Turn Auto-create housekeeping tasks off only if your team raises everything by hand; with it off, checking out leaves the room's status exactly as it was. See Check-in and check-out.

Raising a task yourself¶

Create Task, bottom right of the board.

New tasks start as Pending and are dated to today. A Maintenance task marks its room Maintenance as soon as you create it, so the room reads as out of order everywhere its status is shown.

Editing a task afterwards changes what the work is — its category, its note, its room, who has it. It never moves the task's status; that is the board's job.

Handling several tasks at once¶

Work arrives in batches — eight rooms handed to one cleaner at seven, the same eight reported done at eleven. Both are one action, not eight.

1. Select.
2. Tap each card — ticked cards are highlighted.
3. Change Task Status, then either:
4. pick a status, which applies to every selected task and takes each room's status with it, or
5. pick a person under Assign to, which hands them the batch. Unassign puts the work back in the pool.

For a single task, tap the coloured status chip on its card instead. To change who has one task, open it and use the Assign to field.

Handing over a shift¶

Two ways to get the work out of Zitlin and into your team's hands.

Print the task list¶

Filter the board to All Incomplete, then Download. The CSV carries the date, the task type, the room, the notes, who it is assigned to and the status of everything on screen — print it, hand it over at the start of the shift, and collect it back to update the board in bulk afterwards.

Copy the room numbers¶

Bookings → list view. Copy next to a group heading copies that group's room numbers as text, ready to paste into WhatsApp or a message to the supervisor.

• Check-outs — the rooms that will need cleaning today.
• Check-ins — the rooms that have to be ready, and by when.
• Continuing — stayovers: refresh them, don't strip them.

Where else room status shows up¶

Common questions¶