Reference¶
- FAQ — common questions and fixes.
Glossary¶
Terms used throughout this manual.
- ADR
- Average Daily Rate. Room revenue divided by rooms sold.
- Add-on
- An extra charged on top of the room — airport pickup, extra bed, laundry.
- Audit log
- A record of who did what on a folio or invoice — void, settle, edit, rate override — tied to the staff member and device that did it. A paid add-on on top of Pro. See Audit log.
- Ageing
- How long an unpaid bill has been outstanding, bucketed as Current, 1–30, 31–60 and over 60 days. Measured on open bills only. See Credit accounts.
- City ledger
- Money owed to the property by a company — a corporate client, travel agent or event organiser — rather than by a guest in a room. Zitlin calls it Credit accounts. See Credit accounts.
- Folio
- The running account of charges and payments attached to a booking. Sometimes called the guest ledger, as against the city ledger above.
- ARI
- Availability, Rates and Inventory — the three things a channel manager keeps in step between a property and its OTAs.
- Calendar sync
- The lighter, one-way alternative to the channel manager: Zitlin reads an OTA's calendar and blocks those dates. Dates only, no rates or bookings. See Channel manager.
- Channel manager
- Two-way sync between Zitlin and the OTAs: availability, rates and restrictions out, bookings in. See Channel manager.
- Housekeeping task
- One piece of cleaning, maintenance or inspection work, raised on a room or an event space. Completing it sets the room's status. See Housekeeping.
- KOT
- Kitchen Order Ticket. One round of food sent to the kitchen. See Restaurant.
- Linked rooms
- Two or more rooms that block each other when booked, for a space sold more than one way — a bedroom and the apartment containing it. See Property setup.
- OTA
- Online Travel Agency — Booking.com, Airbnb, Expedia and similar.
- Price mode
- One of three prices a dish can carry, chosen per order. See Restaurant.
- Rate plan
- A named adjustment to the nightly rate, applied by choosing it on a booking. See Pricing.
- Restriction
- A date-range rule on when a room type can be booked — minimum or maximum stay, closed to arrival or departure, stop sell. Enforced on the booking engine and pushed to OTAs; front desk bookings ignore them. See Channel manager.
- RevPAR
- Revenue Per Available Room. Room revenue divided by rooms available, whether sold or not.
- Room
- An individual bookable room, apartment or house. Belongs to one room type. See Property setup.
- Room status
- The condition a room is in — Clean, Dirty or Maintenance. Housekeeping's own label: it never decides whether the room can be sold. See Housekeeping.
- Room type
- A kind of room sold interchangeably at the same nightly rate — Standard, Deluxe, Suite. Prices belong to the room type, not to individual rooms. See Property setup.
- Seasonal override
- A multiplier that moves rates over a date range, repeating every year. See Pricing.
- Statement of account
- The document sent to a company on credit: every charge and payment on their account, the ageing of what is open, and the closing balance. See Credit accounts.
- Staff member
- A person who signs into a shared terminal with a name and PIN, separate from the Team account the device itself is signed into. Part of Zitlin Pro. See Staff sign-in.
- Cashier shift
- One person's turn at one cash drawer, opened with a counted float and closed with a counted total. The difference between the two is the variance. See Cash drawer.
- Opening float
- The cash already in a drawer when a shift starts. Every figure at the end of the shift is measured from it. See Cash drawer.
- Shift report
- Every cash drawer opened on the same shift and date, rolled into one document: what the property took, split by payment method and by the person who took it. See Shift report.
- Stop sell
- A restriction that closes a room type on the OTAs only, leaving your own booking engine and front desk free to sell. See Channel manager.
- Variance
- The difference between the cash a cashier counted and the cash Zitlin expected in the drawer. Negative is short. See Cash drawer.
- Weekday override
- A multiplier applied to every occurrence of a given day of the week. See Pricing.